Frequently asked questions
Answers about orders, shipping, returns and our products.
Orders & payment
What payment methods do you accept?
Major credit and debit cards, Apple Pay, Google Pay and PayPal. All payments are in US dollars.
When is my card charged?
When you place your order.
Do you charge sales tax?
Yes, where required. Sales tax is calculated at checkout from your shipping address.
Can I change or cancel my order?
Contact us right away. Before your order ships, we can usually change or cancel it.
Shipping
Where do you ship?
To all 50 US states and Washington, D.C. We don’t ship internationally, to APO/FPO/DPO addresses or to US territories yet.
How much is shipping?
Standard shipping is free on every order. Express shipping is $4.99.
How long does it take?
Orders are processed in 1–2 business days. Standard delivery then takes 5–8 business days, Express 3–5.
How do I track my order?
We email you a tracking number when your order ships. You can also use our Track Your Order page.
Returns
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in their original packaging. See our Return & Refund Policy.
Who pays return shipping?
You do for change-of-mind returns. We do for damaged, defective or incorrect items.
When will I get my refund?
Within 5–7 business days after we receive and inspect your return.
My item arrived damaged. What do I do?
Email photos of the product and the package to contact@novatechsolut.com within 7 days of delivery, and we will send a replacement or a refund.
Products
Will the smart door lock fit my door?
Check the notes on the product page, or email us your door thickness, backset and a photo and we will help you check.
Do the Wi-Fi products need an app?
Yes, they use a compatible mobile app. You will find the details on each product page.
Are batteries included?
It depends on the product. Rechargeable items have a built-in battery and a charging cable. The door handle alarm needs batteries that are not included. Each product page says which applies.
Do you offer a warranty?
Defects reported within 30 days of delivery are replaced or refunded. Any manufacturer warranty is passed on to you where available.
Contact
How do I reach you?
Email contact@novatechsolut.com or call +1 720-970-2916. We are available Monday–Friday 9 AM–6 PM ET and Saturday 10 AM–4 PM ET.