Return & Refund Policy
30-day returns, clear steps and fast refunds.
Last updated: October 16, 2026
| Return window | 30 days from delivery |
|---|---|
| Item condition | Unused, in original packaging, with all accessories |
| Return method | By mail, after we email you a return authorization |
| Return shipping | Paid by you for change of mind; paid by us for damaged, defective or incorrect items |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timing | Within 5–7 business days after we receive and inspect the return |
| Exchanges | Not offered; return for a refund and place a new order |
30-day returns
You can request a return within 30 days of delivery for any reason. Items must be unused, in original condition, and returned in the original packaging with all accessories and manuals.
Items we can’t accept back (unless damaged, defective or incorrect)
- Personal-care and hair-styling devices that have been used (for hygiene reasons)
- Opened fragrance oils or consumables
- Gas appliances or door hardware that have been installed or connected
- Items damaged by misuse, accidents or improper installation
How to return an item
1. Email contact@novatechsolut.com with your order number, the item, the reason, and photos if relevant.
2. We reply within 24 hours on business days with a return authorization and the return address. Please do not send items without an authorization.
3. Ship the item within 14 days of authorization, well packed, with tracking.
Return address
Approved returns go to:
NOVA TECH SOLUTIONS LLC – Returns
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909, United States
We also include this address in your return authorization email. Returns sent without an authorization may be delayed or refused.
Return shipping costs
- Change of mind: you pay the return shipping.
- Damaged, defective or incorrect items: we cover return shipping (prepaid label or reimbursement).
There is no restocking fee.
Refunds
Once we receive and inspect your return, we email you and issue your refund to your original payment method within 5–7 business days. Your bank or card issuer may need a few extra days to post it. For change-of-mind returns, the Express shipping charge (if paid) is not refundable. Standard shipping is always free.
Damaged, defective or incorrect items
- Damaged in transit: report within 7 days of delivery with photos of the package and product.
- Defective or incorrect: report within 30 days of delivery with photos or a short video.
We will offer a replacement or a full refund, including any shipping you paid. After 30 days, we help you use any manufacturer warranty available.
Exchanges
We don’t do direct exchanges. Return the item for a refund and place a new order, or ask us about a replacement for a defective item.
Cancellations
Contact us as soon as possible. Orders not yet shipped can be cancelled for a full refund. Once shipped, please use the return process.
Late or missing refunds
If you haven’t received your refund 10 business days after our refund email, check with your bank or card issuer, then contact us.
Contact
contact@novatechsolut.com · +1 720-970-2916 · NOVA TECH SOLUTIONS LLC, 2020 N Academy Blvd Ste 261, Colorado Springs, CO 80909, United States